last authored: Oct 2009, Dave LaPierre
"Thoughts always reflect themselves in behavior. As humans, we are often contradictory - we say one thing and do another. If we want to change our behavior, we need to notice our actions as see if we can uncover the belief that led to the response." Margaret Wheatley, Turning to One Another
Our choices have a big role to play in how our lives turn out, but it can be tough sometimes to both figure out the 'right' thing to do, and then do it. Health care providers have a big role to play in helping people decide on the best course of action and then follow through with it. Effective members of the health care team have skills in behavioural support, working collaboratively so as to deliver consistent messages.
Ambivalence is feeling two ways about something or someone - "I love smoking, but I hate that I do it". It is very common and is a normal part of change. It can often be called 'lack of motivation", though it is, in fact, rare that someone is completely non-motivated to make healthy changes. For lasting change, it is important to identify and explore ambivalence.
It can be helpful to visualize a list of costs and benefits to a choice.
People need understanding of why a choice is good before they will be willing to participate in change (Krummel et al, 2002; Manne et al, 2002) Turning understanding into change depends on many factors, including: aversion to health risks, value of future health versus competing choices such as wealth or lifestyle, information sources, and advertising and marketing.
Understanding is only part of the story, however: people with addictions struggle to change their behaviours despite knowing how their choices harm themselves and others.
Perceived risk is a subjective assessment of personal risk, based on an individual's interpretation of epidemiological and other data, and even when it is understood, people sometimes prefer to enjoy current benefits without thinking of future health costs. "You're only young once" is a common statement. Social support networks (social capital) can have a big influence on change, and ambivalence cannot be understood outside the social context. People are also influenced by other external conditions - antimalarial bed nets may not be used due to availability and affordability.
The closer someone moves to one choice, the more attractive the alternative frequently becomes (get info on this!) A choice also becomes more attractive if personal freedom is threatened or removed, similar to counterwill.
You cannot push anyone up a ladder unless
they are willing to climb it themselves.
- Andrew Carnegie
"The question is not whether patients can manage their chronic illness, but rather how well they manage." Bodheimer, 2002.
Supporting patient self-management module
Zwar et al. 2006.
SMART Goals
help patients come up with the goal. Then ask 'how confient are you that you'll be able to accomplish this?" to measure Realistic.
If below 7, then a closer assessment of barriers and possible solutions is necessary.
SMART Goals:
Specific, Measurable, Achievable, Relevant, and Timely
Shape your behaviour: start small and build
stimulus control: identify events, situations, and people that elicit the unhealthy behaviour
reinforcement management
There are three broad mechanisms of change activity:
The stages of change were identified by Prochaska and DiClemente as a universal pathway along which people travel as they change their behaviours. They include:
Discussing past experiences can be useful in opening dialogue.
The 5 A's model was developed by the National Cancer Institute to help people quit smoking, and has been refined to be applied to any behaviour change. The 5 A's stand for:
Molaison EF. 2002. Stages of change in clinical nutrition practice. Nutritional Clinical Care 5:251-7.
Prochaska JO and DiClemente CC. 1982
Zimmerman GL, Olsen CG, Bosworth MF. 2000.
get staff to pre-contact before visit
waiting room assessment forms: get patients to say how they're doing and what they'd like to work on
Three questions to open up self management, enabling the patient to discuss what is most helpful for them in their visit at that time.
Document SMART goals to review with patients when they return to clinic.
Successful acievement of a goal is more important than the goal itself.
"I want you to work really hard for two weeks, and I won't throw you down the stairs" is very different than
"I want you to work really hard for two weeks, and I'll give you 500 dollars"
Behaviour is all about negotiation; it's their perspective
Ambivalent patient
Reasons for Low Adherence
Intervention only works when you have control" - M. Vallis
Baserate for medication adherence is 50% McDonald, JAMA, (2002) 288:2868-9.
Mitka, JAMA, 2007, DASH
Woolf, JAMA, 2008 - 35% of all death
Reeves Rafferty Arch Int Med 2005; 165:854-7
Change is hard. Healthy behaviour has become abnormal.
avg caloric intake has gone up only a small amount; its the decrease in energy expenditure that is instead behind the obesity epidemic.
Don't take it personally and get offended. If patients don't change, don't feel like you've failed.
Problems arise in 3 main areas. Ask:
Change grows best when there is a safe space for it to grow. We need to develop and protect this space for others.
It has been said that when changing systems, both a top-down and grassroots cooperation are required.
With big change, timing is of incredible importance. Change can be slow or fast, depending on circumstances.
Look for clarity within the process of chaos (chaordic theory)
Do your homework and make action fly.
Five Steps to Intervention (the 5 A's). US Public Health Service, Agency for Healthcare Research and Quality.
Bodenheimer et at. 2002.
http://www.healthpartnerships.org
slides available at www.stonechurchclinic.ca
lmccart@mcmaster.ca