go to the patient and meet them where they are, then bring them in.
the sooner you start releiving their anxiety, the better.
start making friends in the waiting room.
be able to say hello in every language
It is good to stay towards caution and to use titles (Mr. Pickles)
"Why don't you start off by telling me why you've come to see me, and how you think I can help?"
Let them finish their opening statement - no interruptions!
Involve the child from the beginning.
If parents start listing all the problems especially behavioural), interrupt and say "i know you have many concerns. let's start by telling me all the great things about your son/daughter..."
baggage = hidden agendas
often the hidden stuff is the number one issue
sometimes investigations can be very scary and are not worth doing.
I don't know about you, but...
good introduction for a hot topic. It is very disarming
therapeutic contract at the end
come up with specifics for behaviour
Taking a history is as much therapeutic as it is diagnostic.
at regular intervals, interject empathy, affirmation, and support.
It can be good to throw in some curve balls to get them thinking.
Parents want to know they are being listened to.
They want to know you'll give them time.
be cautious when writing notes
it can interfere with learning in a major way
try writing all the notes at the end of the interview
be on time whenever possible
learn about cultural profiles of the people you'll be seeing
They want doctors who exaplin things to them in words they understand.
Are the parents smiling when they leave?
one of the biggest mistakes you can make is to assume a nodding head mean people understand.
often the most important part of the interview is the last 2-3 minutes.
disease is a pathological process, while illness is how the patient feels. these are frequently discordant
as medical training unfolds, doctors talk more about disease and less about illness.
medicine is like pplaying a muscial instument - you are always getting better.
Dr Harry Gordon - "doctor's mission is to relieve anxiety"
Henry Kemp, always ask 3 questions when meeting people
prediatricians frequently see the whole family.
a kid crying in the clinic is a major failure.
anxiety is more contagious than chicken pox. it is transmitted through touch.
conflict resolution
breaking bad news
means the conversation is done.
we learn remarkably little from the examination - the history is where to spend most of your time.